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YOUR SOURCE FOR HANDMADE ITEMS
SHIPPING POLICY
SHIPPING WILL BE PAID FOR BY THE CUSTOMER. YOU WILL BE CONTACTED, VIA EMAIL WITH PRICING OPTIONS AND ASK HOW YOU WOULD LIKE IT SHIPPED. ALL PRODUCTS ARE SHIPPED FROM DENTON TEXAS. SALE TAX IS ONLY REQUIRED IF SHIPPING TO A TEXAS LOCATION. YOU WILL BE NOTIFIED OF TAX WILL BE INCLUDED.
RETURN POLICY
AT ASHLIES ATTIC WE HAND MAKE EVERY ITEM. WE STRIVE FOR EXCELLENCE AND TRY TO MAKE OUR CUSTOMERS 100% SATISFIED WITH OUR PRODUCTS. CANDLES, SOAPS, BODY BUTTER, AND SEVERAL OTHER ITEMS ARE MADE AS SOON AS THE CUSTOMER MAKES AN ORDER.
EVERY RETURN REQUEST WILL BE DEALT WITH ON A CASE BY CASE JUDGEMENT.
IF THE ITEM IS DAMAGED OR DEFECTIVE UPON ARRIVAL PLEASE TAKE A PHOTO OF THE ITEM AND THE BOX IT WAS SENT IN. THIS ALLOWS US TO START A CLAIM WITH THE POST OFFICE. WE WILL IMMEDIATELY START TO MAKE A NEW ITEM FOR YOU.
PAYMENT METHOD
UNFORTUNATELY WE ARE UNABLE TO SELL ITEMS DIRECTLY FROM THIS SITE. PLEASE EMAIL US WITH YOUR ORDER.
IN YOUR ORDER EMAIL PLEASE COPY AND PASTE THE ITEM NAME YOU WOULD LIKE TO ORDER. ALSO INCLUDE HOW MANY OF EACH ITEM YOU WOULD LIKE, THE COLOR, SCENT, KIND OF ESSENTIAL OIL, AND ANY OTHER CHANGES YOU WISH TO MAKE.
PLEASE ALSO INCLUDE THE NAME OF THE CUSTOMER, A PHONE NUMBER, SHIPPING ADDRESS, AND IF THIS IS A GIFT.
GIFT ITEMS WILL NOT INCLUDE A PRICE IN THE BOX. WE CAN ALSO WRAP GIFTS AND LEAVE A NOTE. PLEASE LET US KNOW IF YOU WOULD LIKE TO DO THIS AND WE CAN EMAIL YOU SAMPLES.
WE WILL RESPOND TO YOU EMAIL TO VERIFY WHAT YOU WOULD LIKE TO ORDER. WE WILL ALSO GIVE YOU THE COST OF THE ITEM AND SHIPPING PRICE. IF YOU HAVE ADDED ANY EXTRAS WE WILL CALCULATE THE PRICE AT THAT TIME.
WE ARE ABLE TO TAKE A CREDIT CARD OVER THE PHONE USING THE SQUARE APP, PAY BY PAYPAL, OR ON FACEBOOK MESSENGER. WE CAN ALSO TAKE A CHECK OR MONEY ORDER THROUGH THE MAIL. HOWEVER WE ARE UNABLE TO BEGIN YOUR ORDER UNTIL THE CHECK HAS CLEARED.
WE THANK YOU FOR CHOSING TO HELP A SMALL BUSINESS LIKE OURS. IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE CONTACT US.
IF YOU ARE LOOKING FOR SOMETHING THAT YOU DO NOT SEE, PLEASE CONTACT US. WE WILL TRY OUR BEST TO FIND AND MAKE WHAT YOU ARE LOOKING FOR.
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